Questions

PAYMENT METHODS

We accept Visa, MasterCard and American Express. 
If you wish to request net billing terms, please contact your sales representative for a credit request.

 

I entered an incorrect address, what do I do now?

Just reply to the order confirmation email and confirm.
After verifying that the address provided is wrong, 
notify us by email at contato@lojinhadapaty.com. 
If the address provided is wrong, we can change the 
address to the correct one within 24 hours. 
No refunds will be given after 24 hours of incorrect shipment.

 

SHIPPING + DELIVERY

We will select the best carrier and shipping method based on 
the size and weight of the ordered products. Product minimums
 will be in effect on certain items.

Please allow 4-7 production days for your order to ship. 
Average shipping time is 25-45 days based on location. 
Tracking numbers will be updated 3-5 days after your order 
is shipped. If you don't have a tracking number after 
7 business days, please email contato@lojinhadapaty.com. 
You will not be charged for any items that do not ship, items 
ordered will only be charged upon shipment. Delivery service is 
at your doorstep. Delivery does not include unpacking or assembly.

 

Return

We offer a 100% money back guarantee if the product is defective 
or damaged. We give you 10 days to send it back for a full refund. 
You must send it back at your own expense. You must contact the
store before any merchandise is returned. Goods returned without 
prior authorization will be refused. Goods pre-approved for return
must be returned in original, undamaged condition and in its 
original packaging and at the shipper's cost, including shipping 
charges and any applicable brokerage or taxes. Upon approval of 
the return, Customer Service will issue an RMA 
(Returned Merchandise Authorization) form via fax or email. 
This RMA form must accompany the returned merchandise and the 
RMA number must be clearly written on the outside of any 
packaging. Returns that arrive without proper RMA documentation
will be refused. In circumstances where an item is approved for 
return after 7 days of receipt, a restocking fee may apply.
 Orders paid by credit card will be refunded to the original 
credit card used for payment. If something is not clear, please 
feel free to contact customer service before placing your order.

 

DAMAGED GOODS

If an item arrives damaged, you must notify us within 48 hours 
of receipt so that we can work with you to arrange a return, 
replacement, refund or credit. If there is obvious damage to 
the package upon delivery, please note the condition of the 
package on the packing slip or refuse delivery altogether. 
Please contact your sales representative if you refuse a 
shipment. Once the goods have been in your possession for more 
than 48 hours, we cannot accept any damage claims.

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PRIVACY AND SECURITY
We are committed to respecting your privacy. We do not sell 
or disclose our customers' information to other sources. During 
a sales transaction, your credit card information, if submitted, 
is never stored. Any information we collect from you is solely 
for the processing of your order. If you choose to subscribe to 
our mailing list, we will occasionally send you targeted marketing 
information or special product offers. In each marketing email, 
you will be given the option to unsubscribe and avoid receiving 
future emails from us.